Corrections are the messages we most want to receive. If a figure on this site is wrong — a wagering multiple, a payout window, a minimum deposit — tell us what it should be and we will check it and publish the fix.
| Reason | Where | Response |
|---|---|---|
| Correction or factual error | ADD DATA publish an editorial address | Within 2 business days |
| General enquiry | ADD DATA publish a general address | Within 3 business days |
| Operator or partnership | ADD DATA publish a partnerships address | Within 5 business days |
| Privacy request | ADD DATA publish a privacy address | Within 30 days |
Sending a Correction
Four things make a correction actionable, and without them it usually stalls:
- The page URL and the exact sentence or table cell that is wrong.
- What the correct figure is, stated plainly.
- Where it comes from — a screenshot of the cashier, a link to the terms, a transaction record.
- The date you checked it. Terms change, and a figure that was right in March may not be right now.
We publish corrections rather than quietly editing. The update date on the page changes, so anyone who read the earlier version can see something moved.
What we cannot help with. We are not an operator and have no access to your casino account. We cannot release a withdrawal, unlock an account, reverse a deposit or intervene in a dispute. Those go to the operator's support, then to its licensing body — the route is set out on our legal page.
For Operators
Requests to be reviewed are welcome and are not a route to a score. We test the account like any player would, at our own expense, and publish what we find. We do not accept payment for placement, comped accounts, pre-written copy or copy approval, and a request to remove a negative finding is declined.
Media and Research
Journalists and researchers are welcome to quote figures from this site with attribution and a link. If you need the underlying test data — timestamps, methodology detail, screenshots — ask and we will provide what we hold.
Contact Questions
Can you help with my casino account?
No. We are a review site with no access to operator systems. Account, withdrawal and bonus problems go to that operator's support first, then to its licensing body if unresolved.
How do I report a wrong figure?
Send the page URL, the exact text that is wrong, the correct figure, your source and the date you checked. Corrections are published and the page update date changes.
Can an operator pay to be listed?
No. Listing follows testing, and position follows the published scoring model. We do not sell placement, accept comped accounts or grant copy approval.
Can I quote this site?
Yes, with attribution and a link. If you need the underlying test data or methodology detail, ask and we will share what we hold.